Terms & Conditions
Studio & Online Services
TERMS & CONDITIONS
Balance Fitt Pilates & Yoga Studio
Last updated: August 2026
1. Balance Fitt Pilates & Yoga Studio
1.1 The full trading name is Balance Fitt Pilates & Yoga Studio.
Our website is www.balancefitt.com.
Our studio is located at:
Balance Fitt
1 Maypole Yard
Dunstable
Bedfordshire
LU6 2SA
Email: info@balancefitt.com
1.2 Please read these Terms & Conditions carefully before registering, purchasing or using any of our services.
1.3 By creating an account, purchasing a service or attending Balance Fitt, you agree to be bound by these Terms & Conditions.
These Terms form the agreement between you and Balance Fitt and govern your use of our services.
Nothing within these Terms affects your statutory rights as a consumer.
1.4 We may update these Terms & Conditions where reasonably necessary, including where there are changes to our services, booking systems, legal requirements or studio operations.
Where a change materially affects an existing membership, we will provide reasonable advance notice.
1.5 We may make reasonable changes to the services, timetable, instructors and facilities offered by Balance Fitt where necessary.
1.6 Our Privacy Policy and reasonable studio and safety rules also apply to your use of our services.
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Registering an Account
2.1 To register an account with Balance Fitt you must:
a. Be an individual.
b. Be aged 18 or over. Clients aged 16 or 17 may attend with appropriate consent from their parent or guardian and subject to any supervision requirements specified by Balance Fitt.
c. Provide accurate information when registering.
2.2 When registering an account, you may be required to provide your full name, email address, telephone number, home address, password and payment information where required.
2.3 You are responsible for keeping your account and contact information accurate and up to date.
2.4 Balance Fitt reserves the right to refuse registration or participation where there is a reasonable safety, safeguarding, behavioural or operational reason for doing so.
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Health and Participation
3.1 You are responsible for ensuring that you are able to participate safely in your chosen class or session.
3.2 You must inform your instructor before participating if you have an injury, medical condition, pregnancy, recent surgery or any other circumstance which may affect your ability to exercise safely.
3.3 Where appropriate, you should seek advice from an appropriate healthcare professional before participating.
3.4 You must follow reasonable instructions provided by Balance Fitt instructors regarding exercises, equipment and studio safety.
3.5 If an instructor reasonably believes that participation or continued participation may present a safety risk to you or another person, they may modify your exercises or ask you to stop participating.
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Purchasing and Payments
4.1 All available classes, memberships, bundles and services are displayed on our website, app or booking platform.
Current prices will be displayed at the point of purchase.
4.2 Payment must be made using one of the payment methods available through our booking or payment provider.
Online transactions may be subject to validation checks by your card provider.
4.3 Membership payments are collected automatically according to the payment schedule agreed when the membership is purchased.
You are responsible for maintaining valid payment details.
If a membership payment fails, Balance Fitt may contact you and temporarily restrict bookings until the outstanding payment has been resolved.
4.4 Except where required by law or expressly stated within these Terms, purchases are non refundable.
Nothing within these Terms affects your statutory consumer rights.
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Monthly Memberships
5.1 Unless a particular membership or promotional offer expressly states otherwise, all monthly memberships have a minimum commitment period of three months.
5.2 Membership payments are collected monthly from the membership start date.
5.3 After the initial three month commitment period, memberships continue automatically on a monthly rolling basis until cancelled in accordance with Section 6.
5.4 Memberships are personal to the named member and cannot be transferred to another person.
5.5 Special offer and promotional memberships are subject to these Terms unless different conditions are clearly stated as part of the offer before purchase.
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Cancelling a Monthly Membership
6.1 All monthly memberships have a minimum commitment period of three months unless otherwise stated at the time of purchase.
6.2 After the initial three month commitment period, one full membership billing cycle’s notice is required to cancel.
6.3 You may submit your cancellation request during your initial three month commitment. However, your membership cannot end before the minimum three month commitment has been completed and the required one full billing cycle notice period has been served.
6.4 Your membership will remain active throughout your notice period and you will continue to receive your usual membership benefits and class entitlement.
6.5 Any membership payment due during your minimum commitment period or notice period remains payable.
6.6 Cancellation requests must be made in writing by emailing info@balancefitt.com.
We will confirm receipt of your cancellation request and advise you of your final payment date and membership end date.
Nothing in this section affects your statutory consumer rights.
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Membership Credits and Carry Over
7.1 Memberships provide the number and type of classes stated when the membership is purchased.
7.2 Eligible unused membership classes may be carried over for up to three weeks.
Carried over classes must be used within the applicable three week period and cannot continue accumulating indefinitely.
7.3 Unused membership classes have no cash value and cannot be transferred to another person.
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Pay As You Go and Class Bundles
8.1 Individual classes and class bundles may be purchased through our website, app or booking platform.
8.2 Each bundle has a validity period which will be displayed when purchased.
It is your responsibility to use your classes within the applicable validity period.
8.3 Unused classes will normally expire at the end of the stated validity period.
Where a significant injury or medical issue prevents you from using your classes, Balance Fitt may consider extending the validity period.
Reasonable supporting evidence may be requested where appropriate.
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Class Cancellation Policy
9.1 All group classes are subject to a strict six hour cancellation policy.
9.2 If you cancel at least six hours before the scheduled class start time, the applicable class credit will be returned to your account where permitted by your membership or package.
9.3 If you cancel within six hours of the scheduled start time, the booking will be treated as a late cancellation.
For Pay As You Go clients and bundle holders, the applicable class credit will be lost.
For monthly membership clients, the booked class will be deducted from the applicable membership allowance.
The class will not qualify for carry over.
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£10 Late Cancellation Fee
10.1 The late cancellation fee applies to all monthly memberships.
10.2 If a monthly membership client records three late cancellations or no shows within a seven day period, a £10 late cancellation fee will apply.
10.3 Once the £10 fee has been applied, a new count will begin for the purpose of any future late cancellation fee.
10.4 This policy is in place because our class spaces are limited and late cancellations and no shows can prevent another client from booking and attending the class.
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No Shows
11.1 If you book a class and do not attend without cancelling within the required cancellation period, the booking will be treated as a no-show.
11.2 Pay As You Go clients and bundle holders will lose the applicable class credit.
11.3 Monthly membership clients will lose the booked class and it will not qualify for carry over.
A no show will also count towards the three late cancellations or no shows referred to in Section 10.
11.4 Where repeated late cancellations or no shows materially prevent other clients from accessing classes, Balance Fitt may reasonably restrict advance booking privileges.
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Private and One to One Sessions
12.1 Private sessions and one to one appointments are subject to a 24 hour cancellation policy.
12.2 Where at least 24 hours’ notice is provided, the session may be rearranged subject to availability.
12.3 Where less than 24 hours’ notice is provided, or the client does not attend, the session will normally be charged at the full rate.
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Late Entry
13.1 Clients attending Reformer Pilates must arrive before the scheduled class start time.
Clients arriving after the class has started may be refused entry.
This is necessary because safety instructions and equipment setup may take place at the beginning of the class and late entry can disrupt other clients.
13.2 Where entry is refused because a client arrives after the scheduled start time, the booking will be treated as a late cancellation and the applicable class or credit will be lost.
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First Time Reformer Clients
14.1 Clients attending their first Reformer Pilates class at Balance Fitt must arrive at least 10 minutes before the scheduled class start time.
This allows sufficient time for an introduction to the Reformer and essential safety information.
14.2 If you arrive too late to complete the required safety introduction, the instructor may refuse participation where they reasonably believe it would be unsafe for you to join the class.
The booking may then be treated as a late cancellation.
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Grip Socks
15.1 Grip socks must be worn during all Reformer Pilates classes.
This is a compulsory studio safety requirement.
15.2 Grip socks are available to purchase at the studio.
If you arrive without suitable grip socks and are unable or unwilling to obtain them, you will not be permitted to participate.
The booking will be treated as a late cancellation and the applicable class or credit will be lost.
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Timetable and Instructors
16.1 Balance Fitt may make reasonable changes to the timetable, class formats and instructors where necessary.
16.2 Instructors may occasionally need to be replaced because of sickness, annual leave or other circumstances.
Where reasonably possible, Balance Fitt will provide an appropriately qualified replacement instructor.
A change of instructor does not normally constitute cancellation of the class.
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Classes Cancelled by Balance Fitt
17.1 Occasionally we may need to cancel a class because of instructor illness, emergencies, building issues or circumstances outside our reasonable control.
17.2 Where Balance Fitt cancels a class and cannot provide an appropriate replacement, the applicable class credit will be returned to your account or an appropriate alternative will be offered.
17.3 We will make reasonable efforts to notify affected clients using the contact details registered to their account.
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Christmas, Bank Holidays and Planned Closures
18.1 Balance Fitt closes for a period over the Christmas holidays each year.
The exact closure dates may vary depending on the calendar and Christmas bank holidays.
Members will be notified of the Christmas closure dates in advance.
18.2 Balance Fitt may also close or operate a reduced timetable on bank holidays.
18.3 Where a planned studio closure affects an eligible membership class, reasonable arrangements will be made so that the affected class is not simply lost.
This may include additional time to use the affected class or another suitable arrangement.
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Membership Freezes and Exceptional Circumstances
19.1 Where a significant injury, medical condition, pregnancy or other serious circumstance prevents you from using your membership for an extended period, please contact Balance Fitt.
19.2 We will consider reasonable requests to freeze or suspend a membership based on the individual circumstances.
Reasonable supporting information may be requested where appropriate.
Nothing within this section affects your statutory rights.
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Studio Conduct
20.1 Balance Fitt aims to provide a safe, friendly and welcoming environment.
Clients must behave respectfully towards staff, instructors and other clients.
20.2 Aggressive, threatening, abusive, discriminatory, harassing, dangerous or seriously disruptive behaviour will not be accepted.
20.3 Clients must follow reasonable studio and safety instructions.
Where there is a serious or repeated breach of these requirements, Balance Fitt may restrict access to the studio or terminate a membership where doing so is reasonable and proportionate.
Any financial consequences of termination will be dealt with fairly and in accordance with applicable consumer law.
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Personal Property and Parking
21.1 Clients are responsible for their personal belongings while attending Balance Fitt.
Personal property, including bicycles, is brought onto or left outside the premises at the owner’s risk.
21.2 Balance Fitt will not be responsible for loss, theft or damage unless it results from something for which Balance Fitt is legally responsible.
21.3 Balance Fitt does not provide customer parking on site.
Clients choosing to park nearby are responsible for complying with applicable parking restrictions and requirements.
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Liability
22.1 Balance Fitt will provide its services with reasonable care and skill.
22.2 Exercise and physical activity involve inherent risks.
Clients are responsible for following instructor guidance, using equipment appropriately and informing instructors of relevant injuries, health conditions or other circumstances which may affect safe participation.
22.3 Balance Fitt will not be responsible for loss or damage which could not reasonably have been foreseen or which was not caused by a breach of our legal obligations.
22.4 Nothing in these Terms excludes or limits Balance Fitt’s liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot legally be excluded or limited.
Nothing in these Terms affects your statutory rights.
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Recommend a Friend
Where Balance Fitt operates a Recommend a Friend promotion, the conditions of the promotion will be communicated when the offer is available.
Where the offer provides a £10 credit for recommending a friend who joins an eligible monthly membership for a minimum of three months, the £10 credit will be applied to the referring client’s membership once the qualifying conditions have been met.
It is the client’s responsibility to notify Balance Fitt of the qualifying referral so that the credit can be applied.
Balance Fitt may change or withdraw the Recommend a Friend offer for future referrals.
Any valid referral benefit already earned will be honoured in accordance with the terms applying when the referral was made.
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Price Changes
24.1 Balance Fitt may change its prices from time to time.
A price change will not retrospectively alter the price of a class or bundle already purchased.
24.2 Where an existing recurring membership price is being increased, members will receive reasonable advance notice before the new price takes effect.
24.3 We will not use this right to make arbitrary changes which unfairly disadvantage existing members.
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Special Offers
25.1 Balance Fitt may occasionally offer promotional prices, introductory offers, discounted memberships or class packages.
25.2 Any important conditions attached to an offer, including eligibility, expiry dates, minimum commitments or usage restrictions, will be communicated as part of the offer.
25.3 Unless expressly stated otherwise, promotional monthly memberships remain subject to the three-month minimum commitment and one full membership billing cycle cancellation notice contained within these Terms.
25.4 Promotional offers cannot normally be exchanged for cash or retrospectively applied to previous purchases.
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Communications
26.1 Balance Fitt primarily communicates with clients by email.
You are responsible for keeping the email address registered to your account accurate and accessible.
26.2 We may send essential communications concerning your account, membership, bookings, payments, timetable changes, studio closures and other important information.
26.3 Essential service communications are separate from marketing communications.
Marketing communications will be managed in accordance with applicable data protection and electronic marketing law and will provide an appropriate method for opting out.
26.4 Offers and general studio updates may also be communicated through our website and social media channels.
Important contractual information affecting your membership will normally be communicated directly using the contact details registered to your account.
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Privacy
Personal information is handled in accordance with our Privacy Policy and applicable data protection law.
Our Privacy Policy is available through the Balance Fitt website.
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Complaints
If you have a concern or complaint regarding Balance Fitt or any of our services, please contact:
We will aim to investigate and respond fairly within a reasonable period.
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Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Nothing within these Terms affects your statutory consumer rights.
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Acceptance
By creating an account, purchasing a membership, purchasing a class or bundle, or using Balance Fitt services, you confirm that you have had the opportunity to read these Terms & Conditions and agree to be bound by them.
Balance Fitt Pilates & Yoga Studio
1 Maypole Yard
Dunstable
Bedfordshire
LU6 2SA